Job Responsibilities

Support Outreach & Engagement

· Build and maintain relationships with residents, neighborhood associations, community leaders, churches, businesses, and local partners across the service area

· Support neighborhood and rural engagement efforts which may include meetings, events, listening sessions, and resident-driven initiatives in partnership with local communities

· Attend and represent Iowa Heartland Habitat for Humanity and affiliated neighborhood initiatives at community events, meetings, and public forums

· Assist with administration and implementation of the Flourishing Neighborhood Index (FNI) process and support future neighborhood measurement and evaluation efforts

· Support resident leadership opportunities and encourage participation in community activities and initiatives

Coordinate Programs & Community Connections

· Help residents understand available opportunities and connect with the appropriate staff, programs, or resources

· Encourage participation in programs, events, and neighborhood initiatives

· Support relationship-building and follow-through throughout the engagement process

· Assist with outreach events and neighborhood-based activities in collaboration with internal teams

· Support implementation of community-based fundraising and engagement efforts as assigned

· Support Link’s Community Learning Collaborative and other outreach-related initiatives as needed

Communications & Administrative Support

· Coordinate outreach logistics including scheduling, follow-up communication, materials, and event support

· Maintain outreach records, contact lists, participation tracking, and databases

· Gather stories, photos, and resident feedback to support marketing and storytelling efforts

· Collaborate with Development and Marketing teams to support communications and community awareness efforts

· Assist with preparation of reports, presentations, and department updates

Support Team Success

· Support the Community Outreach Manager in executing department priorities and annual goals

· Coordinate with staff across departments to maintain alignment and communication

· Assist in supervising interns, volunteers, and short-term outreach projects as assigned

· Contribute ideas for improving outreach effectiveness and community experience

· Foster a culture of belonging, collaboration, and accountability

Essential Job Skills

· Bachelor’s degree in community development, communications, nonprofit management, marketing, social work, or related field; or equivalent relevant experience preferred

· 1–3 years of experience in community engagement, nonprofit work, communications, events, or related field preferred

· Strong relationship-building and communication skills

· Comfortable facilitating conversations and interacting with diverse groups of people

· Organized, detail-oriented, and able to manage multiple priorities

· Strong follow-through and ability to work independently while collaborating with a team

· Demonstrated ability to coordinate projects and meet deadlines

· Experience with databases, reporting, and digital communication tools preferred

· Proficiency with social media and basic marketing platforms preferred

· Ability to work effectively with diverse populations and personalities

· Flexibility to adapt to a dynamic work environment; occasional evening and weekend work required

· Weekly daytime regional travel required; must have reliable transportation and a valid driver’s license

· Passion for building stronger communities and advancing Iowa Heartland Habitat for Humanity’s mission

HOW TO APPLY

Interested candidates should send a resume and cover letter including salary expectations to Andrew Peters, Finance and Operations Administrator, apeters@webuildhabitat.org. Iowa Heartland Habitat for Humanity is committed to building a culture of belonging and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status, or any other legally protected factor.

Essential Job Responsibilities:
include but are not limited to:

• Lead donation pick up scheduling through daily phone calls, answering customer scheduling questions
• and customer follow ups and thank you’s.
• Donation scheduling through ThriftCart software. Contacting ThriftCart support when necessary.
• Great communication with ReStore Manager, other managers, donation ambassadors and volunteers.
• Organizing and maintaining donation records and paperwork.
• Maintaining and enforcing donation guidelines in a polite and professional manner. Ensuring that
  ReStore policies are followed and documented as needed.
• Send donor acknowledgements and thank you’s with donation software for donation pickups.
• Main contact for ReSupply, including managing the relationship and conflict resolution as needed.
• Corporate donor procurement and stewardship.
• Any additional coordinating or administrative tasks as assigned.

Qualifications and Required Knowledge/Skills:

• Exceptional customer service, phone etiquette, computer skills, and knowledge of Microsoft Office
• required.
• Experience working with in-kind donations preferred but not required.
• Knowledge of ReStore operations, procedures, equipment, inventory and terminology.
• Friendly and genuine, with ability to communicate and build respect with coworkers, volunteers, donors,
  and overall customer base.
• Dependable, team-player with the ability to work with minimal supervision.
• Working hours: Tuesday-Friday 8:45am-4:15pm
• Commitment to Iowa Heartland Habitat for Humanity’s mission and principles.

How to Apply:

Interested candidates should send resume and cover letter, including salary expectations, to the Finance and Operations
Administrator, Andrew Peters, at apeters@webuildhabitat.org. Iowa Heartland Habitat for Humanity promotes a culture of
inclusion and seeks talented staff from diverse backgrounds. Iowa Heartland Habitat does not discriminate on the basis of
race, color, sex, sexual orientation, religion, national or ethnic origin, age, disability, veteran status or any other legally
protected factor.